Place & View My Order

How do I place an order?

To place an order simply add all the items to your cart, log in (or sign up) and proceed to check out. On the checkout page you will select payment method, delivery/pickup options as well as set special instructions.


How do I view my order

You simply click the View Cart button on the top right hand side of the screen.



Stock Availability

How do i know if my item is in stock?

Once you have added your chosen item to your shopping cart, you will be able to determine its Stock Availability by clicking the View Cart button.
Each item in your cart will display a Stock Availability field. This field provides an estimate of stock availability in our warehouse at that point in time. (It does not include the time taken to deliver this item to you, as this will vary depending on your location, and your chosen shipping method.)


What happens if my item is out of stock?

You can still proceed to order the item, we will contact you to provide an ETA on the stock to arrive to our stores. If you have any questions prior to ordering online regarding stock availability, Please contact your local branch and discuss stock availability with a salesman.



Possible Stock Availability Values, what do they mean?

  • - There is no stock available for sale at present, and we will contact you with an estimated delivery date, and finalize payment for your order.
  • - Stock is currently limited, and may not be available by the time we process your order, if this is the case we will contact you with an estimated delivery date.
  • - Stock is Available to fulfill your order.

    • If any of your ordered items have s Stock Availbility status of Back Order We will contact you by Phone to advise an approximate delivery date and finalize the payment for your order.


How and when is Stock Availability Calculated?

We endeavour to provide the most accurate and up to date information online by updating Stock Availability and other information like Pricing, and Order Status at regular intervals 24hrs/7days a week, so that you can stay as informed as possible, without the need to contact us.
Even so, these values should be used as a guide only, as they are only accurate at the time they are updated.
Stock Availability can be adversely affected by factors outside of our control, and if the advised date of delivery can not be met, we will advise you accordingly.

Stock Availability is a total calculation of available stock in all branch warehouses, and sometimes may include display stock.
If you have any queries at anytime, do not hesitate to Contact Us.


Track & Trace

How do I track my order?

When you are logged in, you can go to your Account Page where you will be able to access current/pending orders in addition to your complete order history.
You are able to track all your orders from this page.


Rainchecks

Are rainchecks/backorders available?

At Machineryhouse, one of our our primary goals is to hold as much stock as possible so that you can pay and play asap.

When your chosen item is out of stock, we will usually provide you the option to backorder this item(s) with a minimum deposit payment of at least 10% of the total purchase price.

Cancel & Changing My Order

I placed my order, but wish to change/cancel it, how do I do this?

We advise you to ring us as soon as you determine you want to change or cancel your order. If you can have your order number ready this will help our friendly sales staff find your order and apply any changes to it.


Promotional Codes

How do I obtain a Promotional Code?

Promotional Codes are provided to Members at Machineryhouse's discretion.
or
They may be published in various forms of media like, radio, television, print etc. at Machineryhouse's discretion.

For all Promotional Codes - Terms & Conditions.

Where do I input my Promotional Code?

In Step 1 in the checkout menu you will see an option on the right hand side saying "PROMOTIONAL CODE". Input the promotional code here and this will effectively discount the product.

Discount Vouchers

Where do I input my Discount Voucher?

Discount Vouchers are provided to Members at Machineryhouse's discretion.
or
They may be published in various forms of media like, radio, television, print, online, email etc. at Machineryhouse's discretion.

For all Discount Voucher - Terms & Conditions.

How do I obtain a Discount Voucher?

Discount Vouchers are provided to Members at Machineryhouse's discretion.
or
They may be published in various forms of media like, radio, television, print, online, email etc. at Machineryhouse's discretion.

For all Discount Voucher - Terms & Conditions.